Reliability,
Quality,
Competence and
Speed
Slider

Strong values are
the best compass

What began over 20 years ago as a one-man business has since grown into a global company. Right from the start, the same values have guided our thinking, our actions and our aspirations. The fundamental idea is that it is always possible to find a way of doing things even better, whether it concerns equipment or service. You can see how right we are from the following figures:

20

highly competent employees

16

fully functional CT scanners on display in our showroom

7500

spare parts in stock

33

countries served so far

200

customers worldwide

300

CT systems installed

MEDSER CT Spezialisten Team

Our mission statement

We see our mission statement as an obligation for each and every one of us –
from the CEO right down to the trainee.

We always deliver a bit more than we promise.

This is the motto by which we live and work. It can mean working an extra hour without charge, displaying that much more personal commitment, conducting a service call particularly quickly or giving a benefit to our employees. Whatever it entails, it is a win-win situation for all of us.

Our employees are our success.

Our growth, the satisfaction of our customers, and our secure future are only possible thanks to the great commitment of our team. This is why we are committed to enhancing our competence and efficiency by offering regular training seminars.

Together we are strong.

We know that our strength is down to every individual, which means that as a team, we need to be well coordinated. We reward good performance and commitment with fair pay, a pleasant working atmosphere, personal development opportunities and a secure future.

We strive for perfection.

Preventing errors is always preferable to remedying them. We learn from our mistakes and endeavour to correct them immediately by identifying the root cause. Constant improvement is an important and integral part of all that we do.

Fairness creates trust.

We create the kind of trust that makes long-term partnerships possible, adopting a sense of fairness in our collaborations, be they within the team, with customers or with suppliers.

MEDSER stands for reliability, quality, competence, speed and fairness.

It is our commitment to this that makes us the first choice for motivated employees, quality-conscious customers, and strong partners.

Looking back

1998

Company founded by Aydogan Polat as a one-man repair business for SIEMENS® CT scanners.

2000

First warehouse leased with a space of 50m²; purchase of first CT scanner for parts supply purposes.
Support extended to more than 200 scanners in 22 countries.

2001

New business premises in Meckenheim including 200m² of warehouse space.

2002

Additional warehouse in Königswinter with more than 200m² of space.

2005

Additional warehouse in Bonn with 350m² of space.

2007

Relocation to new premises in Frankfurt with 500 m² of space in Obertshausen and an additional 400 m² of warehouse space in Dietzenbach.

2008

Cooperation with INMED.

2009

New 1,000m² premises in Industriestrasse in Heusenstamm. Official EMEA service provider for 3M Iluma CBCT dental scanners.

2011

Relocation to current business premises in the Rainbow Center in Heusenstamm.

2015

Foundation of PROMPT firm for the sale of spare parts.

2020

7,500 spare parts in our own warehouse, and a team of 20 employees.
Support provided for equipment with a total value of hundreds of millions of euros.