Step 1
Fault report
It is important to our customers that they know they can rely on their CT system and be confident that it is always operational, whether it is in a veterinary practice, a community medical surgery or a large clinic. In the event of any operational disturbance, it is imperative that it can be restored to full functionality as quickly as possible.
MEDSER Medical Services offers a three-level service concept, ranging from basic coverage to an all-inclusive service package. It is even possible to provide optional additional risk coverage for the tube. The level of operational costs and risks that your service agreement should cover depends on how much use you make of your CT scanner, and it is therefore completely up to you to decide. We will be happy to advise you about the right service agreement for you.
Bronze Service | Silver Service | Gold Service | |
---|---|---|---|
Servicing according to the manufacturer’s specifications | ✓ | ✓ | ✓ |
Repair, inspection and replacement of wearing parts and safety components | ✓ | ✓ | ✓ |
Inspection and maintenance of image quality | ✓ | ✓ | ✓ |
Price advantage in the event of service support | 15 % | 100 % | 100 % |
Remote servicing Remote Support | ✓ | ✓ | |
Spare parts included* | ✓ | ||
98 % uptime guarantee | ✓ | ||
Optionally: additional tube rental service | + | + | + |
Our first-level support line responds within minutes of you reporting an operational disturbance and analyses the fault using remote diagnostics. And thanks to the very wide range of spare parts that we always have in stock in our own warehouse, we are almost always able to remedy the fault on our first visit. As a result, your CT scanner is back in service after only a few hours. The speed of service offered by MEDSER is unbeatable.
Whether you are moving to new premises, extending your existing treatment facilities or installing a new CT scanner, we can put together an overall solution that is best suited to your needs. We will advise you on your choice of equipment and how to plan the room, including a detailed feasibility analysis for your CT installation.
Here too, speed is one of our top priorities, with fully functional CT scanning restored after only minimum downtime.
You decide – we install – and you benefit from minimal downtime, maximum precision and adherence to our arranged delivery dates.
Please contact our Service Department: