Whether it is a veterinary practice, a smaller medical practice or a university hospital – it is crucial for our customers that they can fully rely on the functionality of their CT scanner and that the device is fully operational again as quickly as possible in the event of a fault.
MEDSER Medical Services offers you a three-stage service concept ranging from basic coverage to an all-round carefree package. You can even cover the tube risk as an option. The operational costs and risks you wish to cover with a service contract depend on the degree of use of your CT scanner and are a matter for you to decide. We will be happy to advise you on which maintenance contract is right for you.
Gold service
No time for downtime
With higher appliance utilisation, it makes more economic sense to factor in a fair lump sum for maintenance and repairs from the beginning. With our Gold Service, you don’t have to worry about the potential cost of spare parts.
Silver service
In daily use
Ideal for operators who use their appliance frequently and don’t want to worry about service costs.
Bronze service
Ideal for low capacity utilization
Value retention and consistently good image quality at low fixed costs: the Bronze Service offers reliable basic care for your CT.
Gold service
No time for downtime
With higher device utilization, it makes more economic sense to factor in a fair lump sum for maintenance and repairs from the outset. With our Gold Service, you don’t have to worry about the potential cost of spare parts.
Silver service
In daily use
Ideal for operators who use their appliance frequently and don’t want to worry about service costs.
Bronze service
Ideal for low capacity utilization
Value retention and consistently good image quality at low fixed costs: the Bronze Service offers reliable basic care for your CT.
Maintenance according to manufacturer specifications
Maintenance
Checking / replacing wear and safety parts
Checking and maintaining image quality
Price advantage
in case of service
Remote maintenance
Remote Support
Spare parts included
except X-ray emitters and wearing parts
98 % uptime guarantee
Rental tube service
Optionally bookable
Maintenance according to manufacturer specifications
Maintenance
Checking / replacing wear and safety parts
Checking and maintaining image quality
Price advantage
in case of service
Remote maintenance
Remote Support
Spare parts included
except X-ray emitters and wearing parts
98 % uptime guarantee
Rental tube service
Optionally bookable
Maintenance according to manufacturer specifications
Maintenance
Checking / replacing wear and safety parts
Checking and maintaining image quality
Price advantage
in case of service
Remote maintenance
Remote Support
Spare parts included
except X-ray emitters and wearing parts
98 % uptime guarantee
Rental tube service
Optionally bookable
Maintenance according to manufacturer specifications
Maintenance
Checking / replacing wear and safety parts
Checking and maintaining image quality
Price advantage
in case of service
Remote maintenance
Remote Support
Spare parts included
except X-ray emitters and wearing parts
98 % uptime guarantee
Rental tube service
Optionally bookable
If the tube of your CT is defective, it is usually a total loss. However, MEDSER Medical Services offers you the option of simply renting a tube if the worst comes to the worst – regardless of whether you have booked the Gold, Silver or Bronze service.
We ensure the smooth replacement of the defective tube and your business can continue to run undisturbed after a short time.
Whether relocation, expansion of existing treatment rooms or a new computer tomograph – we will design an optimal overall solution for you. We advise you on everything from equipment selection and room planning to a detailed feasibility analysis for CT installation.
Speed is also one of our top priorities here in order to relieve your practice operations by minimizing downtimes.
In veterinary medicine, it is of particular interest to keep the costs of state-of-the-art technology and its technical support calculable and affordable due to the comparatively low number of examinations. A cost-effective solution is, for example, the combination of a remanufactured computer tomograph instead of a new device and an individual maintenance concept.
