Whether veterinary practice, small medical office, or university hospital – for our customers, it is essential to rely fully on the functionality of their SIEMENS® CT scanner and to have the system back in full operation as quickly as possible in the event of a malfunction.
MEDSER Medical Services offers a three-level service concept, ranging from basic coverage to an all-inclusive service package. You can even cover the tube risk as an option. The operational costs and risks you wish to cover with a service contract depend on the degree of use of your CT scanner and are a matter for you to decide. We will be happy to advise you on which maintenance contract is right for you. For over 30 years, we have been providing customers around the world with CT services.
Servicing according to the manufacturer’s specifications
Inspection and maintenance
of image quality
Price advantage
in the event of service support
Remote servicing
Remote Support
Value retention and consistently high image quality at low fixed costs: the reliable baseline service for your CT system.
Ideal for operators who use their appliance frequently and don’t want to worry about service costs.
Fair flat rate for maintenance and repair. Our Gold Service saves you the worry about potential spare part costs.
Servicing according to the
manufacturer’s specifications
Maintenance
Inspection / replacement
of wearing parts and
safety components
Inspection and maintenance
of image quality
Price advantage
in the event of service support
Remote servicing
Remote Support
Spare parts included
except X-ray tubes
and wearing parts
98 % uptime guarantee
Servicing according to the
manufacturer’s specifications
Maintenance
Inspection / replacement
of wearing parts and
safety components
Inspection and maintenance
of image quality
Price advantage
in the event of service support
Remote servicing
Remote Support
Spare parts included
except X-ray tubes
and wearing parts
98 % uptime guarantee
Servicing according to the
manufacturer’s specifications
Maintenance
Inspection / replacement
of wearing parts and
safety components
Inspection and maintenance
of image quality
Price advantage
in the event of service support
Remote servicing
Remote Support
Spare parts included
except X-ray tubes
and wearing parts
98 % uptime guarantee
* independent of the service model
If the tube of your CT is defective, it is usually a total loss. However, MEDSER Medical Services offers you the option of simply renting a tube if the worst comes to the worst – regardless of whether you have booked the Gold, Silver or Bronze service.
We ensure the smooth replacement of the defective tube and your business can continue to run undisturbed after a short time.
If the tube of your CT is defective, it is usually a total loss. However, MEDSER Medical Services offers you the option of simply renting a tube if the worst comes to the worst – regardless of whether you have booked the Gold, Silver or Bronze service.
We ensure the smooth replacement of the defective tube and your business can continue to run undisturbed after a short time.
A CT system failure costs time and money – and we minimize your downtime! With fast diagnostics and experienced technicians, we’ll have your SIEMENS® CT scanner up and running again in no time. Thanks to our in-house spare parts inventory and over 30 years of experience, we have the right replacement part on hand in more than 95% of cases. This allows our technician to replace the defective component immediately on-site – with your approval – and hand over a fully operational system.
Rely on our first-class service
to keep your CT system operational.
With remote maintenance, our skilled field technicians can often identify the issue in advance – and in some cases even resolve it online. This not only minimizes downtime, but also helps protect the environment and reduces costs.
Remote maintenance requires a VPN connection and is even included in the Gold Service Plan.
CT malfunction? What now? Our first-level support responds to every report within minutes and performs a remote diagnosis of the issue. As soon as the diagnosis is complete, we gather all potentially required spare parts and head your way. Since we almost always have the right parts in stock at our own warehouse, we’re able to fix the issue on the first visit—meaning your CT is typically back in operation within just a few hours. That’s what makes MEDSER’s response time unbeatable.
Whether relocation, expansion of existing treatment rooms or a new computer tomograph – we will design an optimal overall solution for you. We advise you on everything from equipment selection and room planning to a detailed feasibility analysis for CT installation.
Speed is also one of our top priorities here in order to relieve your practice operations by minimizing downtimes.
In veterinary medicine, it is of particular interest to keep the costs of state-of-the-art technology and its technical support calculable and affordable due to the comparatively low number of examinations. A cost-effective solution is, for example, the combination of a remanufactured computer tomograph instead of a new device and an individual maintenance concept.
We carry out maintenance precisely according to the specifications of each CT manufacturer – professionally, systematically, and with documented inspection steps. This ensures long-term operational safety.
All repairs are carried out strictly in accordance with manufacturer specifications. We use only compatible spare parts and adhere to all relevant safety and technical standards.
As part of our maintenance services, we ensure the technical integrity and functionality of your CT system – including wear inspection, component replacement, and regular system checks.
We assess the image quality of your CT system based on defined technical criteria and, if necessary, adjust or replace relevant system components.
Through secure connections, we offer remote maintenance for many CT systems. This allows us to detect issues early and resolve problems quickly—often without the need for an on-site visit.
We supply new and tested spare parts for CT systems – fast, independent of the manufacturer, and with a focus on long-term availability and quality.
In the event of a tube failure, we can provide a rental tube upon request – as a short-term solution to bridge downtime until repair or replacement is possible.
We perform regular constancy tests in accordance with legal requirements – to ensure image quality and compliance with all relevant radiation protection regulations.
The CTDI measurement (Computed Tomography Dose Index) is used to determine the radiation dose. We perform this precisely and in accordance with standards to ensure patient safety.
We test medical monitors for consistent brightness, contrast, and image display – ensuring reliable diagnostics in everyday radiology practice.
We handle the professional transport of CT systems – from safe deinstallation and proper packaging to coordinated logistics.
Our specialized technicians install CT systems according to manufacturer specifications – including calibration, test runs, and technical onboarding.
We take care of the complete deinstallation of CT systems – safely, systematically, and with a focus on future reuse or proper disposal.
We support the planning of CT rooms – focusing on technical requirements, radiation protection, infrastructure, and workflow in daily clinical or practice operations.
